In order to make your customers always happy make sure that the process of communication is as simple as possible. Customers and clients need a good way to attain your support team in greater convenient approaches. Telephone support is simply not as popular as it used to be and clients want to use e-mail systems for quick and easy support. The E-mail system is a growing popular option for support because it’s pretty much easy. Many other transport marketplaces
offer customer support through SMS texting and phone support. Shipit4us provides different ways to support our customers in which e-mail is the most easiest and convenient way. If the customer demands email support from you then what brings the customer phone support if they tell you that you need to write an email. So, you should consider it. Some don’t mind phone conversations, while others may prefer to contact you via email. We do not offer phone support at all. But we do provide support via a ticket system. While phone communication is something everyone offers, Shipit4us offers unique email support. It is aimed at improving the level of customer satisfaction. We are available all the time to guide them and to support them while the other marketplaces are available for a very short period of time and they have very limited ways to support their customers. We do work longer than other marketplaces, our doors are not closed after an hour. We are always available that will help you together with your shipment and to help your quires concerning the shipment quire you can ask anything anytime.
With us, you will get always quick answers to support requests and you do not need to provide everything on the phone and then write an email. We completely believe in customer satisfaction, our customer always comes first. Extended hours will make our support greater.